Every item from Raevynn's Hollow is handmade to order with care and created specifically for you. Because of the custom nature of our products, please review our refund policy before placing your order.
✦ CUSTOM ORDERS ✦
✦ All custom orders are final sale.
✦ Once production has begun, orders cannot be canceled, refunded, or exchanged.
✦ Please review your order carefully before completing your purchase.
✦ ORDER CHANGES ✦
✦ If you need to make changes to your order, please contact us as soon as possible.
✦ Changes can only be made before production begins and cannot be guaranteed.
✦ DAMAGED ORDERS ✦
✦ If your order arrives damaged, you must contact us within 48 hours of the recorded delivery time.
✦ Please provide clear photos of the shipping box, shipping label, packing materials, and the damaged item.
✦ A video of opening the package is strongly recommended, as it may be requested during the claim process.
✦ Shipping damage is eligible for replacement only if Route Package Protection was purchased at checkout.
✦ INCORRECT OR DEFECTIVE ITEMS ✦
✦ If you receive the wrong item or believe your order has a manufacturing defect, please contact us within 48 hours of delivery.
✦ We will review each situation individually and work with you to determine the appropriate resolution.
✦ NON-REFUNDABLE ITEMS ✦
✦ Custom handmade cups.
✦ Personalized items.
✦ Glitter selections.
✦ Polymer clay selections.
✦ Wraps.
✦ Toppers.
✦ Tab Buddies.
✦ Digital products
✦ NOT ELIGIBLE FOR REFUNDS OR REPLACEMENTS ✦
✦ Damage caused by dropping or mishandling your cup.
✦ Damage caused by dishwasher use.
✦ Damage caused by microwave use.
✦ Damage caused by hot liquids.
✦ Damage caused by soaking.
✦ Normal wear and tear.
✦ Cosmetic variations that naturally occur in handmade products.
✦ PLEASE NOTE ✦
✦ Every Raevynn's Hollow cup is individually handcrafted, making each piece one of a kind. Slight differences in glitter placement, decorative elements, color, or small details are part of the handmade process and are not considered defects.
✦ By placing an order, you acknowledge that you have read and agreed to our Shipping, Cup Care, and Refund Policies.
✦ If you have any questions before placing your order, please don't hesitate to contact us.